"Kenya Power to revamp digital self-service platforms to boost accessibility" The Star news
The Kenya Power app faces key challenges, including an outdated UI, confusing navigation, low engagement (rated 2.4/5), and slow response times.
"Awful interface and doesn't offer any useful features that most people might need" -Charles Mugwanja
Key improvements include modernizing the design, simplifying navigation, and enhancing performance, projected to increase engagement by 50% and boost conversions
